Carv.com provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
Customer Success Manager
- On-site, Hybrid
- Amsterdam, Noord-Holland, Netherlands
- Customer Success
Job description
Cut admin & boost hires with Carv's Interview AI. In our own words, the future of recruitment.
At Carv, we're at the forefront of developing cutting-edge SaaS solutions tailored for the recruitment services industry. Our platform empowers recruitment agencies to optimize their operations, eliminate admin, and deliver unparalleled value to their clients.
What do we look for?
Carv is seeking a Customer Success Manager to join our dynamic team in Amsterdam. The ideal candidate will be the right hand to the Head of Delivery & Customer Success, supporting all aspects of customer delivery and success projects. This role involves direct client interaction, product configuration and demos, support content creation, testing, AI prompt writing, and process structuring.
The team
Carv.com was founded by an experienced team that has previously built and exited a disruptive recruitment technology company. After the founders saw firsthand how AI could change the dynamics within a recruitment organization, the initial idea for Carv was born.
You will join a dynamic and collaborative team of professionals with diverse backgrounds and expertise passionate about building a product soon to be used by millions of users. The culture is one of innovation, continuous learning, and a focus on delivering value to future customers and driving growth for the business.
What will you be doing?
Working directly with clients to deliver projects from start to finish
Explaining, configuring, and delivering product demos
Supporting in creating product content
Testing and AI prompt writing
Collecting and sharing product feedback/ideas with the product team
Structuring the delivery process, including tools and systems
Our offer to you
We offer the excitement of building the Customer Success department with the Head of Delivery. With a management team boasting a combined experience of 15+ years in the recruitment tech/SaaS space, you’re not starting from the ground up but are stepping onto a launching pad.
A glimpse of what else is in store:
Unlimited paid time off;
Competitive compensation package;
Company stock options;
MacBook Pro;
Personal development budget;
Flexibility with a hybrid work set-up.
Job requirements
5+ years of experience in Customer Success.
A strong understanding of the recruitment industry's challenges, trends, and operational needs.
AI prompt writing experience.
Knowledge of recruitment and IT/security principles related to SaaS products and the ability to communicate these effectively to clients.
Excellent communication, negotiation, and presentation skills, with the ability to engage and persuade at all levels of an organization.
Strategic thinker.
Excellent communicator in both Dutch & English.
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Our Process.
Introductory chat In the first call, we want to learn about you, your story, and of course, to check a potential fit to Carv. This is also a chance for you to ask questions about the role and company.
Show us your skills For all technical roles, we will ask you to finish a technical challenge to check your knowledge and expertise. Don't worry, nothing crazy, just a fun challenge.
Technical chat In this meeting, the Carv team will dive deeper into your experience and what you could bring to the team. You can expect questions to check how knowledgeable you are in your field of expertise.
Final chat You made it to the very last stage, the final chat! Here we want to introduce more team members, share our mission & vision, and also give you the opportunity to ask your final questions.
Perks & Benefits.
Work on something unique
Competitive salary
Personal development budget
Company stock options
Latest MacBook Pro
Unlimited PTO