Enterprise Customer Success Manager EMEA

At Carv, we’re building the AI infrastructure that powers the next generation of recruitment services. Our platform enables enterprise recruitment teams and global staffing firms to automate workflows, eliminate admin, and deliver extraordinary hiring outcomes at scale.

We’re now hiring an Enterprise Customer Success Manager (EMEA) to own some of our most strategic, complex customer relationships. This role is critical to driving value realization, executive trust, global adoption, and long-term expansion across our largest enterprise accounts.

What You’ll Do

Own Success, Value, and Growth for Global Enterprise Accounts

• Serve as the primary executive-facing partner for Carv’s enterprise customers across EMEA and globally.

• Build and execute strategic success plans that tie product adoption to measurable business outcomes, operational transformation, and ROI.

• Drive account maturity across multiple business units, regions, and stakeholder groups.

• Proactively identify expansion opportunities and partner with Sales on commercial strategy, upsells, and cross-sell motions.

Strategic Account & Executive Stakeholder Management

• Manage complex, multi-layered enterprise environments with global footprint and competing priorities.

• Build trust and influence at C-suite, SVP, and Director levels within recruitment, HR, IT, and operations functions.

• Act as a strategic advisor on recruitment technology, AI adoption, and workflow optimization.

• Navigate enterprise governance, security, procurement, and integration processes.

Technical & Analytical Leadership

• Confidently articulate platform capabilities, integrations, data flows, and APIs to both technical and non-technical audiences.

• Partner with solution engineering and product teams to solve complex challenges and ensure successful deployments.

• Monitor usage and health metrics, uncover insights, and drive actions that prevent risk and accelerate value delivery.

• Lead executive business reviews with compelling ROI storytelling, adoption benchmarks, and transformation roadmaps.

Cross-Functional Collaboration & Customer Advocacy

• Influence product roadmap by bringing structured feedback, competitive insights, and customer-validated priorities.

• Collaborate tightly with Product, Sales, Operations, and Support to deliver a connected, world-class customer experience.

• Contribute to the build-out of Customer Success playbooks, processes, and standards as we scale globally.

Why Join Us?

This is an opportunity to join a company redefining recruitment through AI and automation. You’ll work directly with leadership, bringing 15+ years of SaaS and recruitment tech experience, in a high-growth, high-ownership environment where your impact will shape the future of our enterprise motion.

What’s in It for You

• Competitive compensation: and performance upside

• Stock options: participate in the value you help create

• Top-tier tools: (MacBook Pro + personal development budget)

• Hybrid work: and occasional travel 

• Clear growth path: into senior/strategic roles as our enterprise segment expands

• 7+ years of experience in Customer Success, Account Management, or similar roles supporting enterprise B2B SaaS accounts.

• Proven ability to manage and grow global, multi-stakeholder enterprise accounts, ideally within recruitment tech, HR tech, or AI-led platforms.

• Demonstrated success in influencing C-level and SVP-level stakeholders and driving strategic transformation initiatives.

• Strong technical fluency: able to discuss APIs, integrations, data flows, and workflow design with IT and product teams.

• Highly analytical and data-driven approach to value realization, adoption, and risk management.

• Excellent communicator with strong executive presence and consultative skills.

• Fluent Dutch & English (additional European languages a plus).

• Comfortable commuting to a local office 2 - 3 days per week.